Remote Service Tech

Minneapolis | Recruiting | Full-time

Apply

Our culture rules the day here at Mytech, full time with premium health insurance, generous PTO, and 401k/match. 

Position Summary

Look, I'm just gonna get to the point here.  If you've completed your CompTIA-related certifications (A+, Network+, things like that), great start.  I would presume this means you have a plan, and focus, and discipline.   Or perhaps you've been working for a year or so but it's time to dig into that plan again.   

Come to work here at Mytech.  Yep, there's literally hundreds of postings on various job boards, but here's the part where I get to the point.   Applying here, as opposed to any of those hundreds of other openings, mean you value culture and balance.  I know this because I'm one of Mytech's founders.   I regularly throw on my recruiting hat because we relentless seek team members who appreciate values like "set up the next person for success" and "communicate directly and openly."    

Yeah yeah I know, most job descriptions rattle off a dozens of essential duties and responsibilities, but let's keep it simple: you'll be part of our managed service team whose job is to proactively monitor and maintain our managed client network infrastructures.  You need to be professional and articulate (you will remotely interact with our client users) in communicating via phone or email or DM or smoke signals.  Do this, and we'll pay you somewhere between $27,000 and $40,000, and there's room to grow here too as we also have offices in Denver and Cincinnati.   

If I must worship the bullet point gods, here's a couple of the most important ones

  • Troubleshoot client technical issues
  • Assist in disaster recovery and emergency situations
  • Perform scheduled maintenance for client networks
  • Assist with application updates, platform upgrades, and patching
  • Document all steps taken and issue resolution
  • Prior industry experience desired, specifically supporting Microsoft-based workstations
  • Mostly, we want people who... well... who care and love building customer relationships.  And you can hear it in your voice, and see it in your sense of urgency

Here's how we pay for all this

We Make IT Easy for our clients.  Our solutions allow businesses to experience 4X more value and productivity.  This is a bold promise requiring discipline.  Yes this is challenging.  And yes we must find team members who crave such a challenge.  Is this you?  

Details details

This job requires ability to work at Mytech Partners, Inc. Minnesota Branch office, located in New Brighton, MN.  Variable hours/flexible shifts may apply.